It is imperative that Starbucks’ employees have a working knowledge of the English language in order to communicate with overseas partners and offices

The test has also helped Starbucks focus on the individual needs of their employees, improving the average TOEIC® score from intermediate to an upper-intermediate level.

 

 

THE CHALLENGE

The LG® Group recognizes the importance of English-language communication in the global workplace and adopted English as its official language in 2005. The goal of this action was to ensure that its employees had the English-language skills they needed to succeed.