Institutional test sessions
Are those offered by your employer, school, or requiring institution such as the United Kingdom Border Agency (UKBA) via Hopkins International. These sessions are also recommended for those taking the TOEIC test for self-assessment. Institutional test administrations may be done onsite (in your premises) or at Hopkins’ Head Office in Makati.
To Register for Institutional Test Sessions in the Philippines
If the TOEIC test is required by your employer, school, or agency, you may talk to the TOEIC Coordinator for the nearest available test date in your premises or register online for the test sessions in Hopkins’ Makati office.
Note: The registration deadline for institutional testing sessions in the Philippines is always on the Wednesday one week before the test (7 days before the test date). For example, if you want to take the TOEIC Listening and Reading test on Wednesday, March 21, you must register and submit requirements no later than Wednesday, March 14.
TOEIC Test Fees
Reschedule of Test Date
- You are only allowed to change your test date once.
- Your preferred new test date must be within three (3) months from the first original test date.
- Fill-out the Request form for Refund or Change in Test Date.
- Within three (3) working days, a notification e-mail will be sent to the email address you used for the request to:
- Inform you if your request has been approved or not.
- Give you your Confirmation Letter for the new test date.
Refund Policy
- Cancellation of test registration must be done no later than three (3) working days prior to test date. The count for the three-day notice does not include the day of the test or the day of your request.
- Minimum base amount for refund is P500.
- Refunds shall be in Philippine Peso for half of the total amount subject for refund. The balance is retained to cover expenses for processing your registration and holding a seat for you at the test center.
- Refunds shall be made to the person concerned via check payment. No cash refunds allowed.
- Check refunds must be picked-up in person. For those requesting direct deposit to their personal bank account, incidental bank charges will be taken from the refund.
- If you agree with all the abovementioned conditions, fill-out the Request form for Refund or Change in Test Date.
- E-mail the completed form together with your proof of payment (deposit slip or Hopkins-issued receipt) and Valid ID used during registration.
- Within three (3) working days, a notification e-mail will be sent to the email address you used for the request to inform you if your request has been approved or not.
- Processing period will be two-weeks from date of approval.
- An email will be sent informing you if your refund is available for pick-up and/or deposit slip as proof of payment for your refund.
Important information about the test day
- You must bring your Valid ID used during registration to take the test. You will not be admitted to the testing room without this identification. No other types of identification will be accepted.
- Foreigners: Original Passport
- Filipinos: Original Passport, Phil. Driver's License, PRC ID, SSS ID, TIN ID, or PhilHealth ID
- You cannot bring your bag, pencil case, writing utensils or any other materials into the testing room except for the ID. We will provide a separate room where you can leave your personal belongings. Please leave at home any belongings that you do not need for the test.
- We will provide you with a pencil with eraser to complete the test. You cannot bring your own pencil or eraser into the testing room.
- You will not be permitted to put any personal materials on the table in the testing room.
- Arrive early! Be sure to check the time that the test starts. Your Confirmation Letter that will be e-mailed to you will specify how early you need to arrive at the test site. At some sites, the doors are locked ten minutes before the test starts. You will not be admitted if you are late so be sure to get to the test site early.
Public Test Sessions
Public test sessions are those held in various testing locations around the world throughout the year. Public testing sessions in the Philippines are held once every month in Makati, Cebu, and Baguio.
To Register for Public Test Sessions in the Philippines
Registration for public test sessions should be completed online.
Note: The registration deadline and submission of requirements for public testing sessions in the Philippines are always on a Wednesday one week before the test (approximately ten (10) days before the test date). For example, if you want to take the TOEIC Listening and Reading test on Saturday, March 24, you must register and submit requirements no later than Wednesday, March 14.
TOEIC Test Fees (inclusive of local mailing fee)
TOEIC Listening & Reading - PHP 2,500.00,
TOEIC Speaking & Writing Test - PHP 6,200.00,
TOEIC Speaking-only Test - PHP 4,200.00
***(International mailing fee - P2,500.00)
POLICY ON CANCELLATION OF TEST REGISTRATION, REFUNDS and RESCHEDULE
- Cancellation of test registration must be made no later than three (3) working days before the test date. The count for the three-day notice does not include the day of the test and the day of your request.
Example:
Test Date: August 17, 2019
Cancellation Notice: August 13, 2019
- Payments are only valid up to three (3) months from the original test date, which allows you to request for a reschedule or change in test date within the test fee validity.
- Refund shall be for fifty percent (50%) of the total fees paid. The balance is retained to cover expenses for processing your registration and holding a seat for you at the test center.
- Refund shall be made to the person concerned via check payment. No cash refunds allowed.
- For refunds, processing period will be two-weeks from date of approval.
- Check refund must be picked-up in person. For those requesting direct deposit to their personal bank account or via telegraphic transfer, incidental bank charges such as but not limited to service charge, remittance fee, etc. will be deducted from the refund. The total amount for international refund may also be affected by the currency fluctuations during the transfer date.
- A fixed-rate of Php 700.00 will be charged upon request for a change in test date for the reprocessing of registration.
- Requests for REFUND and/or payments for RESCHEDULE should be processed three (3) working days before the test date.
- Request/s made on the day or after the test date will be considered "No Show" and forfeiture of payment shall apply.
- A confirmation letter for the new test date will be sent together with a notification email.
IMPORTANT:
You are only eligible for a Refund or Reschedule if you have successfully completed the process on how to register and have followed the cancellation policy. Failure to do so will automatically result in forfeiture of payment.
Showing up LATE and without the ORIGINAL proper identification during the test date will be denied access to the testing room and will automatically result in forfeiture of payment.
In case of emergency and/or sickness, medical certificate and letter of explanation should be submitted to avail either refund or reschedule.
Test fees, policies, and procedures might change without prior notice. Kindly visit our website for the timely updates.
Important information about the test day
- You must bring your Valid ID used during registration to take the test. You will not be admitted to the testing room without this identification. No other types of identification will be accepted.
- Foreigners: Original Passport
- Filipinos: Original Passport, Phil. Driver's License, PRC ID, SSS ID or TIN ID
- You cannot bring your bag, pencil case, writing utensils or any other materials into the testing room except for the ID. We will provide a separate room where you can leave your personal belongings. Please leave at home any belongings that you do not need for the test.
- We will provide you with a pencil with an eraser to complete the test. You cannot bring your own pencil or eraser in the testing room.
- You will not be permitted to put any personal materials on the table in the testing room.
- Arrive early! Be sure to check the time that the test starts. The Confirmation Letter that will be e-mailed to you will specify how early you need to arrive at the test site. At some sites, the doors are locked ten minutes before the test starts. You will not be admitted if you are late so be sure to get to the test site early.
Frequently Asked Questions About the TOEIC® Listening and Reading Test
What does the test measure?
The TOEIC® Listening and Reading test measures the ability to listen and read in English.
What is the test format?
The TOEIC Listening and Reading test is a paper-and-pencil, multiple-choice test. There are two separately timed sections of 100 questions each. See test content description.
Why does the TOEIC program require test takers to use only pencils?
It has always been the industry standard, set by makers of the optical scanners used to read answer sheets, that only No. 2 pencils be used to mark responses on the answer sheets. This ensures proper reading of the response ovals during the scoring process. Like other testing programs, ETS requires TOEIC test takers to use only No. 2 pencils to fill in the answer sheets. Other writing instruments, such as pens, are not permitted, as they can make the answers bleed over or stain the answer sheets in a way that causes errors in scanning. ETS makes the No. 2 pencil requirement clear to all test takers, and if the use of other instruments creates errors in the scanning process, the result is the test taker’s sole responsibility.
In addition, pencils permit the test taker to change responses; pens do not.
Security is also an important factor here. The TOEIC program does not permit mechanical pencils and pens into the testing room because security incidents in the past have demonstrated that information can be brought into the test room, or test items can be removed from the test room, using an unapproved writing instrument.
How long does the test take?
The test takes about 2½ hours, with:
- 45 minutes for Section I
- 75 minutes for Section II
approximately 30 minutes to answer biographical questions
Are questions taken from specific contexts?
TOEIC Listening and Reading test questions are based on a variety of real-world settings and situations:
- Corporate Development — research, product development
- Dining Out — business lunches, banquets, receptions, reservations
- Entertainment — cinema, theater, music, art, exhibitions, museums, media
- Finance and Budgeting — banking, investments, taxes, accounting, billing
- General Business — contracts, negotiations, mergers, marketing, sales, warranties, business planning, conferences, labor relations
- Health Care — medical insurance, visits to doctors, dentists, clinics and hospitals
- Housing/Corporate Property — construction, specifications, buying and renting, electric and gas services
- Human Resources — recruiting, hiring, retiring, promoting, job applications, job advertisements, salaries, pensions, awards
- Manufacturing — assembly lines, plant management, quality control
- The Office — procedures, board meetings, committees, letters, memos, telephone, fax and e-mail messages, equipment
- Purchasing — shopping, ordering supplies, shipping, invoicing
- Technical Areas — electronics, technology, computers, laboratories and related equipment, technical specifications
- Travel — trains, airplanes, taxis, buses, ships, ferries, tickets, schedules, station and airport announcements, car rentals, hotels, reservations, delays and cancellations
How is the test scored?
Scores are determined by the number of correct answers, which is converted to a scaled score. The score report provides Listening, Reading and total scaled scores. The total scaled score is derived by adding the two scaled scores together.
For alternate scoring information for test takers with disabilities, please see the Disabilities Accommodations page.
Why are raw scores (i.e., number-correct scores) not reported to test takers?
The TOEIC item development process includes a rigorous series of reviews that ensure all items meet ETS’s quality and fairness standards. Individual test forms are then carefully assembled so that each test form is similar in overall difficulty to other test forms. Nevertheless, some minor variations in test-form difficulty are expected across forms. As a result, a test taker may achieve a higher or lower raw score depending on the individual form (assuming his or her ability remains the same). In short, raw scores from different test forms are not comparable, due to inevitable differences in overall form difficulty.
For this reason, the TOEIC program has established the policy that raw scores should not be reported to test takers. To ensure comparable scores, only scaled scores are reported to test takers. Scaled scores are transformed and derived from test takers' raw scores through a proven statistical procedure called 'equating'. This procedure adjusts for test-form difficulty and establishes the relationship between test takers’ raw and scaled scores so that the scaled scores from different test administrations are comparable.
Can test takers fail the test?
The TOEIC Listening and Reading test is not a pass-or-fail test. Test results indicate proficiency levels in listening to and reading in English.
Why are TOEIC raw-score-to-scaled-score conversion tables not disclosed to the public?
Statistical analysis is conducted after each Public Testing administration (also known as a Secure Program administration), and a unique raw-score-to-scaled-score conversion table is created for each test form based on statistical equating results. Scaled scores that are comparable across different test forms are then reported back to the test takers. The TOEIC scaled score range is from 5 to 495 for the listening and reading tests, respectively.
As each test form will be reused multiple times in different areas of the world, the TOEIC program has a policy not to release test forms, for security reasons. Since test forms are not released to the public, the conversion table that is unique to each test form is not released either. A conversion table, used for reporting scaled scores, is of no practical use to the public when the test form to which it applies is not disclosed. In fact, the conversion table may fall subject to misuse if it is applied to the wrong test form and results in incorrect scaled scores being calculated.
Who uses the test?
Many leading companies, academic institutions and language programs worldwide rely on the TOEIC Listening and Reading test as a fair, objective measure of English-language proficiency for students and business professionals. Individuals who take the test include:
- employees who work at hotels, hospitals, restaurants, international meetings, conventions and sporting events and need to use English on a daily basis
- individuals employed in managerial, sales and technical positions in international business, commerce and industry who use English to communicate in their jobs
- new entrants to the workforce
Why take the test?
The TOEIC Listening and Reading test will enable you to:
- verify your current level of English proficiency
- qualify for a new position and/or promotion in a company
- enhance your professional credentials
- monitor your progress in English
- set your own learning goals
- involve your employer in advancing your English ability
Why are TOEIC test items and answer keys not disclosed to the public?
TOEIC test forms are used in multiple test administrations and therefore must be maintained under secure conditions at all times. If the items and answer keys were disclosed to the public, such exposure would erode the integrity of the testing program. In addition, TOEIC test items and answer keys are protected by copyright law as property of ETS, the copyright holder of the TOEIC test. For this reason, ETS's TOEIC test items and answer keys should not be disclosed or used for any purpose without written permission by ETS.
How long are scores valid?
Scores are used to measure a test taker's English proficiency at the time that a test is administered. Because English–language skills may improve or decline over time, a score report will not be re-issued if two years have passed since taking the test. ETS does not require testing centers to retain test administration data beyond two years.
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Disability Accommodations
All requests for special accommodations must be approved by the ETS Preferred Network office. For more information on requesting accommodations, please read the Guide for Test Takers with Disabilities (PDF).
Additional policies for disabilities can be located on the Disability Documentation Policy Statements and Forms webpage.